Royal & Langnickel Warranty

Royal Brush Manufacturing, Inc. covers brush manufacturing defects up to 2 years after the original purchase date. At our discretion, a Royal & Langnickel®, [R]evolution®, OMNIA®, or MŌDA® brush purchased from omniabrush.com, modabrush.com, or any of our authorized retailers, may be replaced within two years of the original purchase date if that brush fails due to a manufacturing defect. Royal Brush Manufacturing, Inc. reserves the right to refuse any warranty claim request at our discretion. If the exact replacement is not available, we will provide a similar product of comparable value. Stock available on omniabrush.com or at authorized retailers may not reflect the stock available for replacements. Refunds will not be issued for manufacturing defects.

About Handcrafted Makeup Brushes

All OMNIA® brushes are handcrafted with care. We are proud of the craftsmanship of our beauty tools and expect some variation between the end products. No two brushes will be identical, and slight differences can be expected.

Shipment & Transit

We ship worldwide and package our shipments with great care. However, it is possible that products will move around during transit. If you notice that your brush heads have become misshapen during travel, you may restore them by washing and reshaping them before the first use.

Warranty Exclusions

Royal Brush Manufacturing, Inc. stands behind the craftsmanship of the products we create, which is why we provide a free 2-year warranty. We know that your beauty tools work as hard as you do, and will experience some wear and tear. Damage caused by regular use will not be covered by this warranty, including, but not limited to, faded or stained bristles, scratched handles or ferrules, and rubbed-off logos or product names. We will not replace misused, abused, dented or crushed products. Royal Brush Manufacturing, Inc. will not replace products that have not been properly cared for, including, but not limited to, excessive product build-up within brush bristles and/or use of damaging or abrasive cleansers*.

*Please see our brush care instructions below.

Warranty Claim Requirements

If your Royal & Langnickel® product has failed due to a manufacturing or workmanship defect, you may submit a warranty claim. The following tips may help you expedite your warranty claim process:

  1. To simplify the warranty claim, we require you to submit a Proof of Purchase. Examples of proof of purchase include:
    1. An email confirmation invoice number from omniabrush.com.
    2. A physical receipt from an authorized retailer.
    3. A photo of a physical receipt from an authorized retailer.
  2. A photo of the defective product is required. If a defect cannot be detected via email, the item may be required to be mailed to our Customer Service team for inspection. We are not responsible for return shipping costs and will not provide a shipping label if the defect cannot be detected via email. Please wash the brush before uploading a photo of the defect, as product on brushes may hinder our ability to detect your claim.
  3. Gather the required information as outlined in numbers 1 and 2 before submitting a claim. We track replacements by invoice, and will replace the manufacturing defect tool a maximum of 2 times. If you have any questions, please contact our Customer Service team!
  4. Fill out and submit the electronic Warranty Claim form.

Submitting a Claim

Warranty Claim Form

How to Clean Makeup Brushes